Terms of service


A) CLIENT ACKNOWLEDGEMENT

In consideration of using the facilities and services of Sôlt Haus Pty Ltd (“the Provider”), and by attending the premises, you (the Client) agree to the following terms:

1. Risk Factors

You acknowledge that use of the Provider’s equipment, facilities, and Services involves inherent risks, which may include but are not limited to:

  • Property damage

  • Bodily injury

  • Illness or death

  • Adverse changes in skin conditions.

These risks may arise from the activities themselves, the acts of others, equipment use, or the unavailability of emergency care. Certain individuals may experience elevated risks due to specific physiological or psychological responses.

2. Restrictions on Use

You agree not to use sauna facilities or participate in facial treatment if you have any of the following conditions.

  • Cardiovascular or heart conditions

  • Diabetes, neuropathy, Parkinson’s disease, multiple sclerosis (MS), or lupus

  • Joint injuries

  • Insensitivity to heat

  • Infectious diseases

  • Eustachian tube dysfunction

  • Pneumothorax

  • Hypertension exceeding 160/100

  • Severe, untreated asthma

  • Seizures

  • Pregnancy

  • Skin disease or injury

You must disclose any known allergies prior to facial treatment.

You confirm that you have disclosed any relevant physical or medical concerns to the Provider prior to using the facilities or services. To the extent permitted by law, you release the Provider from any responsibility for symptoms or issues arising from your use of the services.

3. Assumption of Risk

You fully accept and assume all risks related to the use of the premises, Services, equipment, or participation in any activities, including the risk factors listed above. This includes risks caused by others or by a lack of emergency medical care.

4. Policies & Procedures

You confirm that you have received, read, and understood all relevant policies and procedures related to the use of the Provider’s premises, facilities, equipment, and Services. You agree to comply with these at all times to ensure your safety and the safety of others.

5. Health Prerequisites

You affirm that you have the necessary physical and mental health to safely use the Provider’s facilities, equipment and Services. You warrant that:

  • You are not under the influence of any substances (recreational or prescribed) that could impair your participation.

  • You have discussed any relevant health concerns with your doctor or specialist before commencing your first session.

  • You understand your own limitations and will raise any questions or concerns with the Provider’s staff before using any equipment or services.

6. Emergency Treatment

In the event of a medical emergency and where you are unable to give consent, you authorise the Provider to obtain emergency medical treatment on your behalf.

7. Privacy

The Provider is committed to protecting your privacy. When you create a profile, book an appointment, or make a purchase, we may collect personal information such as your name, email address, and payment details.

  • Your data is securely stored and encrypted using industry-standard technology.

  • Your information is never shared with third parties without your consent.

8. Scheduling Policy

Cancellations made with less than 24 hours’ notice are usually non-refundable. While refunds are not guaranteed, we understand that life is fluid and will always do our best to accommodate you. Please contact us as early as possible to cancel or reschedule.

9. Arrival Time

Late arrivals can be accepted up to 15 minutes after your scheduled start time. However, sessions may be shortened if another client is scheduled immediately afterward. If you are unable to complete your session due to lateness, the session is considered non-refundable.

Contractual Agreement
By booking a sauna session at the Provider’s premises, you acknowledge that you have read, understood, and accepted the terms of this Acknowledgement Form. You further confirm that you agree to be bound by this Contract (as defined in the Provider’s General Conditions).

By signing below, you acknowledge and agree to the above terms and conditions.

Client Name: ______________________________________
Signature: _________________________________________
Date: _____________________________________________

B) GENERAL CONDITIONS

1. LIMITATION OF LIABILITIES

You expressly agree that your use of the Services, facilities and equipment is at your sole risk. To the maximum extent permitted by law, Sôlt Haus Pty Ltd, its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any injury, loss, or claim, nor for any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes (but is not limited to) lost profits, lost revenue, loss of production or business opportunities, lost savings, loss of data, or replacement costs whether arising from a claim for loss of use, loss of profits, or otherwise, and whether based in contract, tort (including negligence), statute, or any other legal theory. The Client shall be limited to recovery of damages which have arisen directly out of the Contract. This limitation applies even if the Provider has been advised of the possibility of such damages.

The Provider’s maximum aggregate liability to the Client — whether arising in contract, tort (including negligence), statute, warranty, or otherwise — shall, to the fullest extent permitted by law, be limited to fifty per cent (50%) of the Contract Price.

2. INDEMNITY & CLAIMS

As the Client, you agree to release the Provider from and against any Loss or Claim arising from or in connection with its use or enjoyment of the Services, or the Provider’s negligence. You agree to indemnify, defend, and hold harmless Sôlt Haus Pty Ltd, its directors, officers, employees, contractors, agents, suppliers, affiliates, and service providers from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms; violation of any law; or infringement of any third party’s rights.

3. SURVIVAL

All General Conditions clauses shall survive the expiry or termination of the Contract.