Privacy Statement


At Sôlt Haus we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Statement explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way.

1. CollectiON OF

Personal Information

We collect personal information where it is reasonably necessary for our business functions and activities. This may include:

  • Contact Details: Name, email address, postal address, and phone number.

  • Account Information: If you register with us, we collect usernames, passwords, and related account data.

  • Membership Details: Date of birth, gender, payment information, and relevant health disclosures (where required for safe service provision).

  • Website and Usage Data: IP address, browser type, device information, pages visited, and usage patterns.

  • Communication Records: Emails, messages, bookings, feedback, and interactions with our team.

We collect this information directly from you (e.g. via forms or communications), and in some cases, automatically through your use of our website or digital services.

2. Purpose of Collection

We collect, hold, use, and disclose personal information for purposes including:

  • Providing and managing your sauna bookings, memberships, and related services

  • Communicating with you about your bookings, changes, or support queries

  • Managing payments and billing

  • Improving our services and website user experience

  • Sending marketing materials (only with your consent)

  • Complying with legal obligations

We will not collect personal information that we do not need, and we will not use your personal information for purposes other than those stated without your consent (unless otherwise required or authorised by law).

3. Sensitive Information

We may collect limited sensitive information (e.g. health information) with your consent where necessary for the safe delivery of our services. Sensitive information is handled with a higher level of care and only used for the specific purpose for which it was collected.

4. Disclosure of

Personal Information

We may disclose your personal information to:

  • Service providers who assist us in operating our business (e.g. payment processors, IT support)

  • Regulatory or legal authorities, where required to comply with the law

  • Third parties in the event of a business restructure, sale, or acquisition

  • Others, with your explicit consent

Where we disclose personal information to third parties, we take reasonable steps to ensure they are bound by privacy obligations consistent with the APPs.

5. Overseas Disclosure

At this time, we do not routinely disclose personal information overseas. If we need to do so in the future, we will take reasonable steps to ensure that any overseas recipients comply with the APPs or equivalent privacy protections.

6. Security of

Personal Information

We take all reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These measures include secure physical and digital storage, encrypted transactions, and restricted access protocols.

However, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.

7. Data Retention

We retain personal information for as long as it is required to carry out our functions or to comply with legal obligations. When no longer required, we securely destroy or de-identify personal information.

8. Access and Correction

You have the right to:

  • Access your personal information held by us

  • Request corrections if you believe your personal information is inaccurate, out-of-date, incomplete, or misleading

To request access or correction, please contact us using the details below. We will respond within a reasonable time, usually within 30 days.

9. Marketing Communications

We may send you promotional materials about our services or special offers — only with your consent. You can opt-out at any time by following the unsubscribe instructions in the message or contacting us directly.

10. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We take privacy complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Statement

We may update this Privacy Statement from time to time. The most recent version will always be available on our website. We encourage you to check it regularly.

12. Contact Us

If you have questions, requests, or complaints regarding your privacy or this Privacy Statement, please contact: info@solthaus.com